Greg’s Frozen Custard
Effective Date: September 8, 2026
Greg’s Frozen Custard (“Greg’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit gregsfreshfrozencustard.com, contact us, submit an employment application, or use services connected to our website.
What information do we collect?
The information we collect depends on how you interact with us.
Information you provide directly. When you complete our contact form, email us, or otherwise communicate with us, we collect the information you provide, such as your name, email address, telephone number, and message. This may include information submitted with a donation or sponsorship request.
Employment application information. If you apply for a position, we collect the information you submit, which may include your name, address, telephone number, age eligibility, availability, work experience, and information about your interests and qualifications.
Order and loyalty information. When you place an order or participate in an available loyalty program, we or the service providers supporting those activities may collect contact details, order history, transaction information, and information needed to administer your participation. Payment information you enter into a third-party checkout is handled by that provider under its privacy policy.
Website usage information. Our website and its service providers may automatically collect technical information, such as your IP address, browser type, device information, pages visited, referring website, and the date and time of your visit.
When do we collect information?
We collect information when you:
- Submit a contact form or communicate with us.
- Request information about donations or sponsorships.
- Complete an employment application.
- Place an order through a connected ordering service.
- Enroll in an available loyalty program or subscribe to updates.
- Browse or interact with our website.
How do we use your information?
We use personal information as appropriate to:
- Respond to questions, feedback, and requests.
- Fulfill orders and provide related customer service.
- Review employment applications and communicate with applicants.
- Administer loyalty benefits or promotions you choose to join.
- Send updates and offers when you have subscribed or as otherwise permitted by law.
- Operate, maintain, troubleshoot, and improve our website and services.
- Detect and prevent fraud, misuse, and security incidents.
- Maintain business records and meet applicable legal obligations.
Do we use cookies?
Our website and services accessible through it may use cookies and similar technologies. Cookies are small files stored on your device that help websites function and remember information about your visit.
Depending on the service, these technologies may support website functionality, remember preferences, maintain an ordering session, or help understand website usage.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect the operation of website features or connected services. Where additional privacy or cookie controls are provided, you can use those controls to manage your preferences.
When do we share information?
We may share information with service providers that help us operate our business, including providers of website hosting, form processing, online ordering, payment processing, customer communications, and technical support.
We may also disclose information:
- To comply with applicable law, legal process, or lawful government requests.
- To investigate suspected fraud or protect the rights, property, or safety of Greg’s, our customers, or others.
- In connection with a proposed or completed business sale, merger, or similar transaction, subject to applicable privacy requirements.
- At your direction or with your consent.
How does third-party online ordering work?
Our website links to an online ordering service operated by FoodTec Solutions. When you use that service, information you provide is also subject to the provider’s privacy policy and applicable terms.
We may receive information needed to prepare your order, assist you with a transaction, and maintain order records. Please review the privacy information presented by the ordering provider before submitting personal or payment information.
What about links and third-party content?
Our website may include links to or content from third-party services, including social media platforms, maps, review services, and ordering providers.
Those services may collect information when you interact with them or load their content. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
How can you manage marketing communications?
If you receive promotional emails from us, you can unsubscribe using the instructions in the email or contact us using the information below.
Opting out of promotional emails does not prevent us from sending communications necessary to fulfill an order, respond to a request, or provide another service you have requested.
If you enroll in a text messaging program, review the consent disclosures and program terms presented at enrollment for information about messages and how to opt out.
How do we protect and retain information?
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations. Retention periods may vary depending on the type of information and why it was collected.
How do we address children’s privacy?
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13.
If you believe a child under 13 has provided personal information to us, please contact us so we can investigate and take appropriate steps to delete it.
What privacy choices do you have?
You may contact us to request access to, correction of, or deletion of personal information you have provided.
Depending on where you live and which laws apply, you may have additional privacy rights. We will handle requests in accordance with applicable law and may need to verify your identity before responding. Some information may need to be retained for legal, security, or transaction-related purposes.
For information held independently by a third-party service, you may also need to submit a request directly to that provider.
Will this policy change?
We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. Updates will appear on this page with a revised effective date. We will provide additional notice when required by law.
How can you contact us?
For questions about this Privacy Policy or to make a privacy request, contact:
Greg’s Frozen Custard
1490 S Lake St
Mundelein, IL 60060
Email: gregscustard@aol.com
Phone: 847-837-4175
Website: gregsfreshfrozencustard.com